Returns & Exchanges
We want you to love your Merino wool essentials, which is why we offer a 90-day return and exchange policy for all unworn and unwashed items. If your gear doesn't fit or meet your expectations, we'll make it right with a seamless return process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided at the end of the portal process to ensure tracked and insured delivery.
Package Your Gear
Place your unworn items in their original packaging or a secure mailer, attaching the prepaid label clearly on the outside.
Drop Off and Refund
Drop the package at your nearest carrier location; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing