Frequently Asked Questions
Everything you need to know about our premium Merino wool essentials.
Why choose Merino wool over traditional wool or cotton?
Merino wool is much finer and softer than regular wool, making it itch-free. It naturally regulates body temperature, wicks moisture, and is odor-resistant, allowing you to wear it for days without needing a wash.
How should I care for my Unbound Merino garments?
To prolong the life of your clothes, we recommend washing in cold water on a gentle cycle and laying them flat to dry. Avoid using fabric softeners or bleach, as these can damage the natural fibers.
What is your return and exchange policy?
We offer a 90-day return policy for all unworn and unwashed items. If you are not completely satisfied with your fit or style, you can return them for a full refund or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination, and all international orders are tracked for your convenience.
Will these clothes shrink after washing?
Our garments are pre-shrunk; however, because they are made of natural fibers, they may experience minimal shrinkage if exposed to high heat. Always air dry to maintain the original fit.
Are your products ethically sourced?
Absolutely. We only source our wool from certified mulesing-free farms in Australia that adhere to the highest standards of animal welfare and environmental sustainability.